This Global Privacy Notice was modified in June, 2022 to update our process for individuals who have the right to submit Privacy Rights Requests
C.H. Robinson Worldwide, Inc., and its affiliates and subsidiaries (collectively, "C.H. Robinson") respect your privacy.
C.H. Robinson Worldwide, Inc., and its affiliates and subsidiaries (collectively, "C.H. Robinson") respect your privacy.
This Global Privacy Notice explains how we, the C.H. Robinson group, process personal information obtained via our websites, application software and mobile apps.
This notice is global in nature and describes our data protection practices in relation to personal information collected through our websites, through application software and mobile apps.
References to "website" include CHROBINSON.COM, MYTMC.COM, FREIGHTQUOTE.COM, NAVISPHERE.COM, NAVISPHERECARRIER.COM, CHROBINSON.COM/EN-US/CAREERS, CHROBINSON.COM/EN-UK/CAREERS, and any other website produced, managed, and maintained by C.H. Robinson.
References to “mobile apps” include Navisphere® Carrier Mobile Application, Navisphere Driver Mobile Application, Navisphere Customer Mobile Application and any other mobile application produced, managed, and maintained by C.H. Robinson.
We process information about you that you have provided either directly (for example where you have submitted information to us on our websites) or indirectly (for example from publicly available sources, trade associations or from the cookie technology we use on our websites).
C.H. Robinson collects information about you from various sources striving to only collect the minimum amount of personal information necessary to achieve the purpose of collection. For example, we may have a direct relationship with you, and you may choose to provide personal information to us in connection with that relationship. You may choose to submit information to us, for example, on our websites, in connection with the use of our products, services, or application software, when you participate in an offer or promotion, when you respond to a survey, request white papers, or in connection with an actual or potential business relationship with us. We also may obtain information about you from companies that use our products or services, publicly available information systems, consumer reporting agencies, agents and trade associations, and commercial information services. We also collect information from you when you browse our websites using cookie technology. (See Cookie Statement).
The types of information we may obtain are:
Users of Website
Customers/Shippers
Carriers/Drivers
Applicants/Potential Employees, Contractors, and/or Contingent Workers
We use your personal information for a variety of purposes, but in particular to: provide our products and services, handle your job application, market to you (in accordance with your privacy preferences) and, when you’re using our websites and mobile apps, to keep a record of the pages you have visited so that we can promote more relevant products and services to you. We also make sure that we have a lawful legal basis to use your personal information.
We may use the information we obtain about you to:
C.H. Robinson will only processes personal information where we have an appropriate lawful basis.
For example when:
We don't share personal information in unexpected or unlawful ways.
We transfer your personal information outside of your home country to countries which may not offer an equivalent level of protection for personal information to the laws of your home country. For example, to the United States. When we do this, we take steps that the law requires to make sure that your personal information is properly protected.
C.H. Robinson transfers to and stores data in the United States, as such we take appropriate measures as required by law. These measures include the inclusion of data transfer agreements and standard contractual clauses in our contracts, as well as implementing security safeguards to protect your information.
To obtain more information about the safeguards we have put in place, please contact us using the information below, or see the Data Protection section of this notice.
C.H. Robinson uses cookies, pixel tags, and other technologies (“Cookies”) to automatically collect information about your interactions, such as browser type, pages viewed, links clicked, and other actions you take in connection with our websites, online ads, and email.
Protection of the information you entrust to us is our priority.
To help protect the information we collect, store and process, including your personally identifiable information, we maintain administrative, technical and physical safeguards designed to secure this information against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure, or other forms of unauthorized or unlawful processing commensurate with the risks posed by the particular type of processing, the nature of the personal data and in accordance with applicable law and applicable guidelines.
Additionally, we take steps to ensure that the personal information we collect is accurate and up to date. We retain information as long as it is necessary and relevant for our operations and in alignment the purpose of collection, applicable laws, and internal policies. We update and test our security technology on an ongoing basis. We restrict access to your personal data and train our employees about the importance of confidentiality and maintaining the privacy and security of the information we manage.
We want to make sure that you feel in control of your personal information and, in particular, to know how you can change your mind if you don’t want to receive our marketing emails anymore.
We will offer you certain choices about what personal information we collect from you, how we use that information, and how we communicate with you.
We typically offer you an opportunity to choose whether you want to receive certain communications from us, generally by offering an "opt-in" or an "opt-out" option, depending on applicable law, when you first provide contact information through one of our websites, software applications, and/or mobile apps. In addition, we will include an "unsubscribe" link in each electronic newsletter or promotional e-mail we send you, so that you can inform us if you do not wish to receive such communications from us in the future.
We will promptly respond to such requests and may ask you for additional information to verify your identity in order to appropriately respond. In most cases, we will provide access and correct or delete any inaccurate information you discover. In some cases, however, we may limit or deny your request if we have a lawful justification. If you would like to exercise any of these rights about your personal information that we hold, you may either:
Please note that there are some instances where we must process your personal information in order to deliver our services. For example, when accepting the terms of use/end user license agreement for our mobile application software, we must collect data from your mobile device in order for software to work properly.
The GDPR requires us to tell individuals some extra information about how we process their personal information.
We take steps to ensure that the personal information we process about you is retained for only as long as it is necessary for the purpose for which it was collected. After this period, it will be deleted or in some cases anonymized.
For more information about the retention periods, we apply to personal data please contact us at [email protected].
You have certain rights in relation to your personal information. These include: the right to object to the processing of your information for certain purposes, the right to access your personal information, and the ability to erase, restrict or receive a machine-readable copy of your personal information. We will handle any request to exercise your rights in accordance with applicable law and any relevant legal exemptions. To exercise your rights under the GDPR, you may either:
You may also have the right to complain to a data protection authority if you think we have processed your personal information unlawfully. If you have such concerns, please contact us in the first instance (using the contact details specified in the How to Contact Us section below) so that we can investigate, and hopefully resolve, your concerns.
If you are a California resident, this section applies to you.
California law requires that we provide transparency about personal information we “sell,” which broadly means scenarios in which C.H. Robinson has shared personal information with third parties in exchange for valuable consideration. C.H. Robinson does not sell personal information; however, we allow California residents to opt out of future sales of their personal information by submitting a “Do Not Sell or Share My Personal Information” request. If you would like to use an authorized agent to exercise your rights, we may request evidence that you have provided such agent with power of attorney or that the agent otherwise has valid written authority to submit requests on your behalf. We will not discriminate against you if you exercise your rights under the law.
Our websites are not intended for children under the age of 16.
We are proud of our websites and we strive to ensure that they do not offend people of any age. However, unless otherwise noted on a particular site, our websites are not intended for children under the age of 16 years without the permission of a parent or guardian. If you believe that a child has submitted personal information on or through our websites without the consent and supervision of a parent or guardian, please contact us using the information provided below so that we can take appropriate action.
This Notice describes C.H. Robinson's current data protection policies and practices. We reserve the right to update it periodically. When we do, we will indicate at the top of the notice when it was most recently updated and why the changes were made.
If you have any questions or comments about this notice, or if you would like us to update information we have about you or your preferences, you may contact us using the information below.
Global Data Privacy Director
C.H. Robinson Worldwide, Inc.
14701 Charlson Road, Suite 1200
Eden Prairie, MN 55347 United States
Phone: 952-683-3399
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